Community Relations


We work closely with you to ensure every aspect of your project, consultation or works program is presented to those affected by it in the optimal fashion. Our conviction is that there is no substitute for the two decades of experience we have liaising with regulatory bodies, large construction & rail companies, local authorities and others who require our unique attention to detail. This is available both with regards to inside knowledge of regulatory processes, as well as the understanding of how to present information to communities, local authorities and stakeholders. We are able to go the extra mile to turn a good campaign into a faultless and streamlined operation which enjoys maximum impact.

Site Surveys

Our clients wishes that their reputation be enhanced by the projects they are undertaking remains a priority for us. A responsible attitude towards the way in which that project can impact those affected by it, is key to the maintenance of good community relations. At Letterbox Media, we believe nobody understands this better than us and are comfortable stating that our expertise in this increasingly important field, is second to none.

Our ability to identify the impact of any given project and determine the appropriate action that needs to be taken, allows us to set and maintain best practice standards across the board. We believe that taking the initiative to open a line of communication with key residents in situations where they are likely to be disturbed by necessary works-related events, minimises feelings of inconvenience greatly and offers clear results with regards to Public Perception Improvement.

Noise Modelling & Mitigation

Our unique noise modelling software, developed through an extensive network of experienced professionals and enhanced by in house efficacy in the field of noise and vibration, offers a cost effective solution to what can often prove to be an expensive issue. With basic information about the plant you will be using, we can determine exactly how far the noise disturbance from that project will travel.

The benefits of this are twofold: our clients are better able to satisfy regulatory requirements, such as section 61 laws, while also being given the chance to mitigate against this disturbance.

Community engagement/Brand Ambassadors

At Letterbox Media we understand that good community relations start with face to face contact with stakeholders. We believe that it is they who hold the key to maintaining and enhancing a positive brand image. The most effective way to do this is by engaging directly with them at ground level. Our Brand Ambassadors are trained for every eventuality, showing the professionalism and personality that Letterbox Media is famous for. They are fully informed in advance of the intricacies of and issues surrounding the project they are assigned to.

Whether it is handing out information materials at a specified location, knocking on doors to take details or opinions, or simply being on hand to answer questions from concerned residents, we understand what communities do and don’t want to hear and see. We are happy to be your first point of contact when a dynamic approach needs to be combined with knowledge and a sense of decorum. A sensitive project allows us to show why we have no equal, so we welcome so called difficult assignments with open arms. We guarantee to relay your message to those you want it to reach, in the most effective and positive fashion.